Refund Policy

This Refund Policy explains how VidAI handles refund requests, failed generations, duplicate charges, and billing disputes for one-time credit purchases.

VidAI currently sells digital credit packages that are typically provisioned shortly after successful payment confirmation. Because credits can be consumed immediately for AI generation, completed purchases are generally treated as final unless a refund is legally required or approved after review.

When you complete checkout, you are purchasing a one-time package of usage credits for VidAI. Those credits are added to your account balance after payment confirmation and can then be used to submit generation jobs.

At the current product stage, VidAI does not primarily sell a recurring subscription promise. If recurring plans are introduced later, separate cancellation terms may apply to those plans.

If a generation fails or times out on the server side after credits were deducted, VidAI may automatically refund the affected credits back to your account balance.

These automatic reversals are intended to restore usable credits for technical failures. They are not the same as a cash refund to the original payment method.

• Generation requests that fail before producing a usable result may qualify for an automatic credit restoration.
• Timeouts and provider-side processing failures may also qualify when detected by our systems.
• If you believe an eligible generation was not refunded correctly, contact support with the generation details for manual review.

Refund requests are reviewed case by case. We may consider a refund to the original payment method in limited situations, such as duplicate charges, purchases that were not delivered correctly, or other exceptional billing errors.

A monetary refund may also be issued where required by applicable law or where we decide, in our discretion, that the circumstances justify it after investigation.

• You were charged more than once for the same intended purchase.
• Payment succeeded but the purchased credits were never delivered and the issue could not be corrected.
• There is a verified billing or technical error that makes the transaction materially different from what was presented at checkout.

Because VidAI is a digital service and credits are generally delivered soon after payment, we usually do not offer refunds simply because you changed your mind, no longer need the credits, or were dissatisfied with creative output after successfully using the service.

Results from generative AI can vary based on prompts, source material, and model behavior. Variability in output quality alone is not usually a basis for a payment refund where credits were delivered and the service functioned substantially as intended.

To request review of a billing issue, email support@imagetovideoai.site from the address associated with your account whenever possible.

Include enough detail for us to locate the transaction and investigate the issue efficiently.

• The email address used for your VidAI account or purchase.
• The approximate transaction date and charge amount.
• Any order, invoice, or payment reference you received.
• A concise explanation of the problem, including whether credits were delivered or consumed.

If you believe there is a billing problem, contact support before opening a chargeback whenever possible. In many cases we can resolve missing-credit, duplicate-charge, or failed-generation issues faster through direct review.

Fraudulent, abusive, or unsupported chargebacks may result in account restrictions, reversal of granted credits, or suspension while the dispute is reviewed.

Checkout may be handled by Creem as merchant of record. That means parts of the transaction, invoicing flow, tax handling, fraud review, or payment dispute process may also be subject to Creem's terms and downstream payment-partner requirements.

Where necessary, VidAI may coordinate with the merchant-of-record or processor records when investigating whether a refund, reversal, or dispute response is appropriate.

Questions about refunds, billing issues, or duplicate charges can be sent to support@imagetovideoai.site.